Home>Frequently Asked Questions:
Privacy and Security
Q: Is it safe and secure to order softwares on your website?A: Absolutely! You are totally safe to order online from us, you can choose either Regnow.com or Shareit.com to process the transcation securely. We do not receive, view or store any of your credit card information. And we will never ask you for your credit card info. You can get additional inforamtin about privacy and security on Regnow.com or Shareit.com by clicking Regnow.com, Shareit.com
30 Days Money Back Guarantee
Buy without risk. If you are not satisified, for any reason, within 30 days you get a full refund, no questions asked.
All we require is that you send us an e-mail to sales@Files1000.com with details of the purchase.
Order at Regnow.com
Q: If i am having ordering difficulties at Regnow links , who should i contact?A: Please email orders@regnow.com with a brief description of the situation or you can phone 1-877-353-7297 (toll free in the US and parts of Canada) or 1-952-646-5331 (international toll line). If you have an order number then please include it in your correspondence.
Q: I am having difficulties using my download link.
A: Please email orders@regnow.com listing your order number and a brief description of the situation or you can phone 1-877-353-7297 (toll free in the US and parts of Canada) or 1-952-646-5331 (international toll line).
Q: I have not received the product that i ordered.
A: Please email orders@regnow.com listing your order number and noting that you have not received the product or you can phone 1-877-353-7297 (toll free in the US and parts of Canada) or 1-952-646-5331 (international toll line).
Q: I am requesting technical assistance.
A: Please email the software vendor using the vendor's support email address. Your should include in your email, your order number and a description of the problem.
Q: I would like to request a refund.
A: Please email the software vendor using your support email address. Your should include in your email, your order number and the reason that you are requesting a refund.
Q: Where can i get more information from Regnow.com?
A: Please visit 'Shopper Support' for more help.
More discount for valued customer
You can contact us sales@files1000.com for any procuct's discount, just tell us which product and its URL at our website you want to order, and we are very glad to help and try our best to get lower price for you. Thanks for your support and enjoy your Shopping at our webiste.
Order at Shareit.com
Q: Who should I contact with technical questions about a product?A: share-it! handles the sale and sometimes the delivery of the software publisher's product. Please contact the software publisher directly for all technical questions about the product related to features, configuration, compatibility and upgradability. You can find the publisher's contact address on their Web site. The publisher may not offer communication in your language. In most cases, English is the standard language.
Q: When will I receive my product to be delivered by e-mail?
A: The product is delivered depending on the payment method and delivery service you have selected: You have paid by credit card/debit card, remitted the amount due online during the order process or are using a purchase order:
- If your order is delivered by share-it!, you will receive the product immediately with your order confirmation.
- For direct delivery from the software publisher, you will receive the product within 48 hours of your order confirmation.
Q: What exactly will I receive if the product is delivered by e-mail?
A: Typically, you will receive a license key, the full version in an e-mail attachment, or a download link for the product you ordered.
Q: Who should I contact with questions about my order, payment, or delivery?
A: Our customer service will be happy to assist you. To contact us immediately, please click "Submit Question" at the bottom of this page. Please select the option for the topic of your question by clicking the appropriate button. Your message will be transferred directly to the appropriate customer service department and will be answered as quickly as possible. For all English-language inquiries please contact our customer service in the USA. For all inquires in English, German, French, Italian, Spanish, and Portuguese please contact our customer service in Germany.
Q: Can I use my free e-mail address?
A: You will receive important information and receipts via e-mail. Products are usually delivered by e-mail as well. You are welcome to use your free e-mail address when placing your order. However, this does not apply to orders by credit card / UK debit card. To offer this payment type without incurring risks, we can only accept addresses from fee-based e-mail services. If the software publisher accepts free e-mail addresses without restrictions, you are welcome to use them.
Q: Can I enter different billing and shipping addresses?
A: Yes, you can enter two different addresses when ordering online, as well as when ordering through our customer service. All correspondence relating to the order and payment will be sent by e-mail to the billing address. The product will be delivered (usually by e-mail) to the address given as the delivery address
Q: How secure is the order process?
A: The share-it! order process is protected via a secure connection so that the data sent to the recipient can only be read by the recipient. Important information such as credit card numbers, addresses, etc. is sent to the recipient securely via the Internet. All of the data entered on the protected pages is encrypted using the SSL (Secure Socket Layer) protocol. Our servers support SSL Version 3 and 168-bit Triple DES encryption. The RSA module and SSL sessions feature 1024-bit encryption. You can tell that SSL is activated if you see a closed padlock in your browser window. If you do not see the padlock icon when you enter our order process from the product vendor's Web site, then please access the order form by right-clicking the link or button on the vendor's page, and selecting 'Open in new window' from the options displayed. The padlock will then be displayed on this page. You can also tell that the page is protected if the URL displayed in the address bar begins with "https:". Additional information is provided in our data protection statement available at http://www.shareit.com.
Q: How do I order online as a returning customer?
A: If you are a returning customer, you can place your new order quickly and easily by entering your login data without having to re-enter your personal information. Your login data consists of your user ID and password. Typically, you will be asked to enter your login data at the beginning of an order process with the exception of a few products that do not offer this option. You can check and correct your data, if applicable, before placing your new order.
Q: Where can i get more information from Shareit.com?
A: Pleaese visit 'Customer Care Center' for more help.
